A., & Medina-López, C. (2012). The stating date will be June 15th 2010 to December 15th 2010. Interviews will be conducted to these groups because these are the groups with the required information. This will be done in an attempt to gain information based on the quality methods and standards N.P. The importance of this service is hard to overestimate: cateri… Quality management topics In this file, you can ref useful information about quality management topics such as quality management topicsforms, tools for quality management topics, quality management topicsstrategies … If you need more assistant for quality management topics, please leave your comment at the end of file. External customers: This refers to a set of customers who need a given service and are located or work in other organization and institutions. Achieving ISO 9001 certification could mean new business. 1 Chapter One. In addition quality systems seek to define performance measures, as applicable, to the system requirements and generate the result or evidence that system requirements have been executed. Letts (2000) explains Saunders (2003) goes on further on this point by claiming that Data here is collected by using questionnaires, structured observations and structured interviews. It is sometimes tempting to exploit the motivation ‘pull’ of TQM rather than thoroughly thought-out plans. This aspect will be the basis of the issue as NP exists in an industry filled will multi-national players, thus competition is fierce and forceful. Six Sigma simply means a measure of quality that strives for near perfection. The researcher acknowledges the fact that informal acceptance from intended participants will be necessary in order to gain access to the required information. Insights of best practices are also expected to arise. Though there are pitfalls to the strategic implication of TQM, compilation of proper initiatives can reduce the occurrence of such pitfalls. The term "Total Quality Management," lost favor in the United States in the late 1990s, to be commonly substituted by "quality management." Total Quality Management Research Papers Total Quality Management s a conceptual term for driving the highest quality through the total development process and life cycle of a product. New ways are usually resisted by everyone. Participant observation will be used in an attempt to gain a complete understanding of the views, preferences and beliefs of the people being surveyed. 1. Improved efficiency and effectiveness in operations, branding, communication and services are all areas in which the researcher expects quality management to impact, thus this research can shed light on all of these areas to assist NP in attaining their mission and vision statement. Question 2 The case of Trinidad and Tobago Petroleum Marketing Company Limited (NP), automotive lubricant division. In the first quarter of 2010 NP’s prices of its automotive lubricants rose twice. These members will be randomly selected within the department. TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) Hannagan (2002) continues by saying that Hannagan (2002) goes on further by claiming that TQM is a strategic approach within an organisation which can provide an ‘umbrella’ under which a number of quality initiatives can be managed. Survey- based secondary data will allow the researcher to compare the findings gained from doing research via survey and case study methods to information derived from documentary secondary data. Robert Kaplan and David Norton as a performance measurement framework that added strategic non-financial performance measures to traditional financial metrics to give managers and executives a more ‘balanced’ view of organizational performance.ÂÂ, DIAGRAM SHOWING THE VIEW OF THE BALANCED SCORECARD FROM FOUR PERSPECTIVES, SOURCE:http://www.balancedscorecard.org/BSCResources/AbouttheBalancedScorecard/tabid/55/Default.aspx. It emphasizes on continuous improvement. Also if data is valid, but not reliable the researcher may not be able to make general statements. It is intended to identify inspection points, certifications, specifications and any other relevant documents based on quality control initiatives. (A CASE STUDY OF DIAMOND BANK, LTD OWERRI) ABSTRACT. Essentially projects must conform to set deadline dates. TQM is a management system- a philosophy, set of tools, and organizational models. Final year research project topics, ideas and materials in PDF, Doc Download for free. QA processes occur at the project level and the organizational level. will be determined. The ISO 9000 series of standards is the main set of International Standards applying to the management of quality systems. Objective three: To ascertain the extent to which NP is in compliance with industry standards. It produces an average of 21 million barrels daily. It is expensive. View Total Quality Management (TQM) Research Papers on Academia.edu for free. Our final document will match the EXACT specifications that YOU provide, guaranteed. View Total Quality Management (TQM) Research Papers on Academia.edu for free. Essentially quality will determine customer’s perception of products, thus ensuring a sale and continued loyalty. All work is written to order. Slack (2004) explains that Quality management is extremely important in gaining and sustaining competitive advantage. Disclaimer: This work has been submitted by a student. Dissertation Having formulated the research topic it is essential that the researcher answers the research question. Total Quality Management term papers available at PlanetPapers.com, the largest free term paper community. Structured observations will also be used to collect data. To achieve a standard the first step is to implement a QMS. Structured interviews will be utilized. These materials will include: Stationary tools: pens; paper and note pads. Slack (2004) identifies the following flaws of the Six Sigma initiative. TQM may also imply empowerment and liberal attitude toward shop floor staff; however it is argued that this is merely a further example of management exploiting workers. It is expected that they spend at least twenty per cent of their time in improvement projects. Various researchers and consultants who have implemented TQM, Slack (2004) argues have put forward prescriptions which are intended to reduce the risk of recurring. The balanced scorecard is used widely in performance measurement since it balances the short-term and long-term goals and objectives of the organization and considers numerous perspectives of performance. This company is owned by the Government of Trinidad and Tobago and incorporated in 1972. In collecting data for objective three the researcher will use the multiple- source secondary data process. A total of 10 questionnaires each will be given out at these companies. ... suggestion schemes, team briefings, job design, attitude surveys, and autonomous working groups. Analytical technique: the funnel technique will be used in conducting interviews. The next step is to measure, monitor and report extent of compliance with these performance measures. [2]Â. This process is measured by the quality of materials purchased from suppliers, the approach to defect control on the production line, the appearance of the building, the way problems are solved for customers, the way employees are organized and the organizations internal communication system. Research question: Can the adoption of total quality management (TQM) contribute to competitive advantage at NP? These dates are given in medium term expected time span, therefore any additional times required will be attained via slack times gained form other tasks running simultaneously. The precision with which data is collected. The Customer Perspective explains that the realization of the importance of customer focus and customer satisfaction in any business is essential. The researcher will examine secondary data from research to be conducted and analyze this against the literature review. These questionnaires will be given to members within the quality departments of these companies. Quality management system seeks to identify external quality related input requirements specified in Licenses to Trade, regulations, specified customer requirements and the chosen management system standard(s). In addition TQM is incompatible with more radical improvement approaches such as business process reengineering (BPR). Industry Adoption of, ...titute, requiring commitment and the participation of administration, personnel, suppliers, and clientele, to convene or surpass client expectations. A questionnaire will be constructed containing twenty five questions, in which respondents will be asked to answer. Mainly part time workers and women are against any technical … Research question: Can the adoption of total quality management (TQM) contribute to competitive advantage at NP? and their documents based on quality control. Triangulation research will be conducted as this will increase validity and reliability. Implementing a QMS can help your business to: achieve greater consistency, reduce expensive mistakes, increase efficiency, gain customer satisfaction, effectively market your business, exploit new markets manage growth more effectively and constantly improve your products, processes and systems. It is important to note that ineffective managers are not made better simply by adopting TQM. Traditional QC concerns itself with the number of final items found defective, replacing them with good items, or else negotiating the predicted failures into a supply contract. to focus on meeting customer needs and organizational objectives.TQM views an organization as a collection of processes. ADNOC deals in oil as well as incorporating the petroleum firms in UAE. Writing Guide. It should be integrated with and indistinguishable from everyday activities. 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